Products
Are your products vegan-friendly?
Yes! All of our products are 100% vegan.
Are your products free of phthalates?
Yes! All of our products are completely free of phthalates.
Are your products cruelty-free?
Yes! We do not test on animals.
Order Status
Can I make a change to my order?
Please email us as soon as possible at support@moriahelizabethbeauty.com. Kindly note that we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.
Can I cancel my order?
Please email us as soon as possible at support@moriahelizabethbeauty.com. Kindly note that we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.
How can I change my shipping address?
Please email us as soon as possible at support@moriahelizabethbeauty.com. Kindly note that we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. Tracking notifications will be sent when the order is processed, not shipped. Please allow 48 hours for tracking to go live upon receipt of tracking.
Help, my order is lost, stolen, or damaged?!
We're sorry to hear that! Please contact us at support@moriahelizabethbeauty.com, and we'll be happy to assist you further.
My package seems to have stopped.
We're sorry to hear that! Please contact us at support@moriahelizabethbeauty.com, and we'll be happy to assist you further.
Shipping
Where do you ship?
We offer shipping across the United States, including Hawaii and Alaska, as well as to Canada. Please note that international shipping to Canada is available exclusively for ME Scents, not ME Nails.
How long will my order take?
Orders are processed Monday through Friday, excluding holidays, with a handling time of 2–5 business days. Shipping within the 48 contiguous states typically takes an additional 3–6 business days. For deliveries to Alaska, Hawaii, and Canada, please allow 5–10 business days. During launch periods, processing may take an additional 1–2 weeks.
How much is shipping?
Shipping costs will be calculated during checkout. Once you enter your address, the shipping fee will be displayed.
Do I have to pay for duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
*Please note that duties and taxes assessed by customs vary by country and product.
Returns
What is your return policy?
We apologize for the inconvenience, but we are currently unable to process returns. If your item(s) arrive damaged, are lost, or have been stolen, please reach out to us at support@moriahelizabethbeauty.com. Be sure to include your order number and a photo of the damage, if applicable.
Billing
When will my credit card be charged?
Your credit card will be charged as soon as the order is processed. Expect a charge within 3 to 5 business days.
Can I change my billing address after I've placed an order?
Unfortunately, we cannot change your billing address after the order has been processed. Rest assured, your order will still arrive at your door.